Terms of Service

1. Scope of Application

These Terms of Service govern the use of all luxury apartment finding services offered by LuxFlatFindBest and describe the rights and obligations between clients and our premium real estate service. By using our services, registering for consultations, or utilizing our property expertise, the client fully acknowledges and accepts these conditions.

2. Service Provision and Engagement

  1. Engaging our luxury apartment finding services requires prior consultation and written confirmation.
  2. Certain Exclusive or Ultimate Luxury services may require the creation of a client profile and documentation of property preferences.
  3. Property information, market insights, and access permissions are strictly confidential and intended only for the client's personal use.
  4. The final decision on implementing property strategies lies with the client, who assumes responsibility for their choices within our recommendations.

3. Service Contracts and Termination

  1. The duration of services depends on the chosen luxury property package and is specified in the respective service contract.
  2. Termination of Premium Search services is possible without contractual penalty up to 14 days after the initial consultation, provided no specific property analysis work or viewing coordination has taken place.
  3. For Exclusive Discovery and Ultimate Luxury packages that extend beyond the initial consultation phase, termination fees apply according to the service contract.
  4. Failure to attend scheduled property viewings without prior notification does not entitle the client to a refund of service fees.

4. Payment Terms

  1. Service fees are to be paid according to the payment plan detailed in the service contract.
  2. For more extensive luxury property projects, an advance payment structure with milestone payments may be offered.
  3. All prices are quoted in Swiss Francs (CHF) and subject to applicable taxes.
  4. Payments are processed through secure, encrypted channels, with detailed receipts issued for all transactions.

5. Return Policy

  1. Since LuxFlatFindBest offers professional real estate services and not products, our return policy refers to service quality and fee structures. For clients who have booked our Premium Search package and wish to terminate the services within 72 hours of signing the service contract, a full refund will be granted if no substantial work has begun. After this period or if substantial work has already been performed (including but not limited to property analysis, preparation work, or communication with partners), the fees are non-refundable, but the services can be adjusted to meet client expectations.
  2. For Exclusive Discovery and Ultimate Luxury packages, the initial consultation fee is non-refundable under any circumstances, as it represents valuable professional time and already provided expertise. The remaining package fee structure follows a proportional refund policy based on documented service milestones at the time of termination request.
  3. All refund requests must be submitted in writing to info@luxflatfindbest.com and will be processed within 10 business days after approval.
  4. This return policy does not apply to third-party costs incurred during the luxury property search process (e.g., property reports, special analyses), which are passed on to the client at actual cost.
  5. Return policy for specialized services: For services that include customized property reports and specific consultation services, we offer a satisfaction guarantee. If you are not satisfied with the delivered property materials, you have the right to request a revision within 7 days of receipt. After two revisions and continued dissatisfaction, you may request a partial refund considering the services already provided and the work effort. We always strive to find a solution satisfactory for both parties and ensure the highest quality in our luxury apartment finding services.

6. Client Behavior and Responsibilities

  1. Mutual respect and professional communication are fundamental principles throughout the entire luxury property search process.
  2. Clients are expected to provide accurate information about their property requirements, preferences, and investment parameters.
  3. Timely feedback on property strategies and recommendations is essential to ensure an efficient search process.
  4. LuxFlatFindBest reserves the right to terminate services without refund if client behavior hinders the property search process or violates ethical standards.

7. Service Results and Assurances

  1. Although we maintain the highest standards of care, the final responsibility for property decisions lies with the client.
  2. Our service guarantees thorough market knowledge and access to our exclusive partner network but cannot guarantee the availability of certain specialized luxury properties within a specific timeframe.
  3. Property analyses and assessments are conducted with professional care but do not represent a guarantee for future property outcomes.
  4. We strive to provide exceptional service and value but cannot guarantee specific results or future market developments.

8. Liability and Warranty

  1. LuxFlatFindBest assumes no liability for damages arising from client decisions following our consultation services.
  2. Liability for slight negligence is excluded to the extent legally permissible.
  3. The availability of our services is maintained with the greatest care; however, temporary disruptions due to technical or market-related circumstances cannot be completely excluded.
  4. No warranty is given for the accuracy of property assessments or market predictions, as real estate markets are subject to changes.

9. Intellectual Property and Confidentiality

  1. All property reports, market analyses, and proprietary methodologies remain the intellectual property of LuxFlatFindBest and may only be used by clients for personal decision-making.
  2. The distribution, publication, or commercial use of our research materials is prohibited without express written consent.
  3. Client information and property preferences are treated with the strictest confidentiality in accordance with our Privacy Policy.

10. Final Provisions

  1. Should individual provisions be invalid, the validity of the remaining provisions remains unaffected.
  2. Swiss law applies exclusively, excluding the UN Sales Convention.
  3. The place of jurisdiction for all disputes is Zurich, Switzerland.